What do we do if our instrument gets damaged? If the hired instrument is damaged please contact us, we require the damaged instrument to be returned to the Durham Music Service visiting teacher in order for this to be repaired by Durham Music Service's authorised repairers. Please note, repairs should not be attempted by unauthorised people. Parents/carers are responsible for the safe care of any instrument belonging to Durham Music Service. We are a self-sufficient and a not for profit business, for this reason, you will be charged for any loss or damage to the instrument.